Terms of Service

1. Overview of Turbion.ai Services

Turbion.ai is an A.I. Systems Architecture and Enterprise Development firm. We design, build, deploy, and support intelligent business infrastructure for companies, founders, operators, and organizations.

Our services may include, but are not limited to:

• A.I. business audits and strategy sessions
• A.I. agent design and implementation
• A.I. receptionist systems
• Sales, intake, support, and operations automations
• CRM setup and workflow automation
• Software, dashboard, portal, SaaS, app, or web development
• API integrations
• Voice, SMS, email, WhatsApp, and chatbot automation
• Business process mapping and optimization
• Funnel, website, and landing page development
• Internal team systems and operational infrastructure
• Client portal and reporting systems
• Data organization and system architecture
• Funding-readiness support through Turbion Capital / Boost My Finance
• Ongoing system support, maintenance, licensing, and optimization

Turbion.ai does not guarantee specific business outcomes, revenue results, funding approvals, or similar guarantees unless explicitly stated separately.

2. Acceptance of Terms

You accept these Terms when you:

• Visit or use our website
• Submit a form or application
• Book a consultation, audit, or strategy session
• Purchase a service
• Sign a proposal, agreement, or statement of work
• Submit payment directly or through a financing provider
• Use any software, dashboard, A.I. agent, automation, workflow, or system provided by Turbion.ai
• Communicate with our team regarding a project or service

If you do not agree with these Terms, you should not use our website or services.

3. Client Eligibility

By using Turbion.ai's services, you confirm that:

• You are at least 18 years old
• You have authority to represent yourself or the business entity you are engaging us on behalf of
• Any information you provide is accurate and complete
• You are legally able to enter into contracts
• You will not use our services for unlawful, fraudulent, abusive, or prohibited purposes

Turbion.ai reserves the right to refuse service to any client or organization at our discretion.

4. A.I. Business Audit

Turbion.ai may offer an A.I. Business Audit as an entry point into our ecosystem.

The A.I. Business Audit may include:

• Business process review
• Systems and operations analysis
• Automation opportunity mapping
• Technology stack evaluation
• Revenue, workflow, or operational bottleneck identification
• Recommended implementation roadmap
• Strategic recommendations for A.I. and automation adoption

The A.I. Business Audit is a professional service and is generally non-refundable once booked, started, delivered, or substantially worked on.

If stated in writing, the audit fee may be credited toward a future Turbion.ai build, provided the client qualifies and proceeds within the stated timeframe.

The audit does not guarantee that Turbion.ai will accept the client for a full build. Turbion.ai may decline to move forward if the project is outside our scope, misaligned, underfunded, legally risky, technically impractical, or otherwise not a fit.

5. Project Proposals and Statements of Work

Most Turbion.ai projects are governed by a written proposal, statement of work, invoice, checkout page, project roadmap, or service agreement.

These documents may define:

• Project scope
• Deliverables
• Timeline estimates
• Milestones
• Payment schedule
• Client responsibilities
• Launch requirements
• Third-party tools required
• Support terms
• Ownership and licensing terms
• Ongoing fees
• Funding or financing structure, if applicable

If there is a conflict between these Terms and a signed written agreement, the signed written agreement will control for that specific project.

6. Turbion.ai Offer Structure

Turbion.ai may offer clients multiple project structures, including but not limited to:

Option A — Full Build Commitment

Under a Full Build Commitment, the client agrees to the full project roadmap or ecosystem build at a preferred full-build price.

This option may allow:

• Reduced upfront deposit
• Discounted total build price
• Priority implementation
• Parallel funding support through Turbion Capital or Boost My Finance
• Structured milestone deployment
• Full ecosystem planning from the beginning

Reduced deposits are only available when the client commits to the full roadmap. If the client cancels, delays, refuses to continue, or fails to complete required steps, those deposits do not convert into system ownership or future milestone rights.

Option B — Traditional Milestone Build

Under a Traditional Milestone Build, the client moves phase by phase without committing to the full ecosystem upfront.

Each milestone is scoped, priced, and paid independently. The total cost may be higher than the Full Build Commitment because the client is not receiving a full-build discount.

Ongoing Support

Ongoing support, maintenance, hosting, licensing, optimization, or usage-based fees are separate from build fees unless clearly included in writing.

7. Payments

Clients agree to pay all fees according to the applicable invoice, checkout page, agreement, proposal, financing agreement, or payment schedule.

Payments may be made through:

• Credit card
• ACH
• Wire transfer
• Payment processor
• Financing provider
• Approved third-party checkout platform
• Other payment methods approved by Turbion.ai

Payment obligations are due as stated on the invoice, proposal, or agreement.

Turbion.ai may pause, delay, suspend, or withhold services if payment is late, disputed, reversed, declined, charged back, or otherwise unpaid.

8. Financing and Third-Party Funding

Turbion.ai may work with third-party financing providers, funding partners, or platforms that allow clients to finance eligible projects.

Financing approval is not guaranteed. Any financing agreement is between the client and the financing provider.

The client understands that:

• Turbion.ai does not control lender approval decisions
• Turbion.ai does not guarantee funding approval
• Turbion.ai does not guarantee specific terms, rates, limits, repayment schedules, or approval amounts
• The client remains responsible for repayment obligations under any financing agreement
• Refunds, if applicable, may be subject to both Turbion.ai's refund policy and the financing provider's rules
• Financing disputes must be handled according to the financing provider's agreement

If a project is financed, the client remains bound by the approved project scope and payment obligations unless otherwise agreed in writing.

9. Refund Policy

Turbion.ai provides custom A.I. systems, automation infrastructure, software development, consulting, strategy, implementation, and related services. Because our work involves planning, technical labor, project management, resource allocation, software configuration, intellectual property, and custom development, payments are generally tied to milestones and work performed.

9.1 Milestone-Based Refunds

Refunds are reviewed on a milestone basis.

If a paid milestone has not yet begun, has not been delivered, and has not been substantially worked on, the client may be eligible for a partial refund of the unused portion of that milestone.

Once a milestone has been started, delivered, launched, approved, or substantially completed, that portion of the payment is considered earned and non-refundable.

9.2 Non-Refundable Items

The following are generally non-refundable once booked, started, delivered, or substantially worked on:

• A.I. Business Audits
• Strategy sessions
• Consulting calls
• Discovery work
• Roadmaps
• Architecture planning
• Technical documentation
• Project management
• Research
• Custom designs
• Software development
• A.I. agent development
• Automation builds
• CRM setup
• API integrations
• Prompt engineering
• Workflow design
• Websites, funnels, portals, dashboards, or apps
• Account setup
• Third-party platform setup
• Contractor or vendor costs
• Software subscriptions
• Licensing fees
• Hosting, usage, or infrastructure costs
• Completed or approved milestones

9.3 Partial Refunds

Partial refunds may be issued when there is a clearly unused portion of a paid milestone.

Refund calculations may consider:

• Work completed
• Time invested
• Resources allocated
• Staff, contractor, or vendor costs
• Third-party fees
• Project management time
• Strategy and planning work
• Deliverables already provided
• Client delays or non-responsiveness
• Any discounts or reduced deposits given

9.4 Refund Requests

Refund requests must be submitted in writing to support@turbion.ai.

The request must include:

• Client name
• Business name
• Project name
• Payment date
• Reason for request
• Specific milestone or payment being disputed

Refund requests are reviewed within 7–14 business days. Approval is not guaranteed.

9.5 Client Inactivity

If a project is delayed because the client fails to provide required materials, access, approvals, credentials, content, feedback, payment, or communication, payments remain valid toward the project but are not automatically refundable.

Turbion.ai may pause or reschedule the project until the client provides what is required.

10. Chargebacks and Payment Disputes

Clients agree to contact Turbion.ai in writing before initiating a chargeback or payment dispute.

Filing a chargeback without first attempting to resolve the issue with Turbion.ai may result in:

• Immediate suspension of services
• Revocation of access to systems, portals, software, or deliverables
• Termination of the project
• Collection of unpaid balances
• Recovery of chargeback fees, legal fees, administrative costs, and related expenses
• Loss of any discounted pricing, reduced deposit terms, or promotional pricing

A chargeback does not cancel the client's contractual obligations.

11. Client Responsibilities

Clients are responsible for providing accurate, complete, and timely information required for Turbion.ai to perform services.

This may include:

• Business details
• Brand assets
• Login credentials
• Domain access
• Hosting access
• CRM access
• Software accounts
• API keys
• Payment processor access
• Content, photos, videos, scripts, or documents
• Legal pages, disclaimers, or industry compliance information
• Feedback and approvals
• Internal team contacts
• Decision-maker availability

Turbion.ai is not responsible for delays caused by missing, incorrect, outdated, incomplete, or delayed client information.

12. Client Approvals

Many Turbion.ai projects require client approvals before launch, publication, deployment, or automation activation.

Client approval may be required for:

• Website copy
• Landing pages
• A.I. agent scripts
• Voice agent behavior
• SMS or email campaigns
• CRM workflows
• Automations
• Ads or outbound campaigns
• Software features
• Integrations
• Client-facing assets
• Compliance-related language

If the client approves an item, Turbion.ai is not responsible for later objections unless the issue was caused by Turbion.ai's material error or breach of agreement.

If the client delays approvals, the project timeline may be extended.

13. Timelines and Delivery Estimates

Any timeline provided by Turbion.ai is an estimate unless explicitly stated as a guaranteed deadline in writing.

Timelines may be affected by:

• Client delays
• Third-party platform issues
• API limitations
• Payment delays
• Scope changes
• Technical complexity
• Compliance reviews
• Vendor delays
• Data quality issues
• Platform outages
• App store or marketplace approval timelines
• Financing or funding delays

Turbion.ai is not liable for delays outside its reasonable control.

14. Scope Changes

Any request outside the original scope may require a change order, additional fee, updated timeline, or separate agreement.

Examples of scope changes include:

• Additional pages
• New features
• New automations
• Additional integrations
• Additional A.I. agents
• New dashboards or portals
• Changes to approved designs
• Rebuilding completed work
• New compliance requirements
• Additional revisions beyond the agreed amount
• Changes in business model after work begins

Turbion.ai reserves the right to pause work until additional scope is approved and paid.

15. Revisions

Projects may include a defined number of revisions depending on the agreement.

Unless otherwise stated, revisions must relate to the original scope.

Revisions do not include:

• New features
• New strategy
• New system architecture
• New copy direction after approval
• Rebuilding approved work
• Major redesigns
• Changes caused by client-provided misinformation
• Changes required because of third-party platform rules

Additional revisions may be billed separately.

16. Third-Party Platforms and Tools

Turbion.ai may build systems using third-party tools, platforms, APIs, software, and services.

These may include, but are not limited to:

• CRM platforms
• Email platforms
• SMS providers
• Voice A.I. platforms
• Automation platforms
• Hosting providers
• Payment processors
• Analytics tools
• Calendar tools
• App stores
• Cloud infrastructure
• Website builders
• Databases
• Design tools
• A.I. model providers

The client understands that third-party platforms are governed by their own terms, pricing, limitations, approval processes, uptime, compliance requirements, and policies.

Turbion.ai is not responsible for:

• Third-party outages
• API changes
• Pricing changes
• Account suspensions
• Platform rejections
• App store rejections
• Deliverability issues caused by third-party rules
• Provider downtime
• Limitations imposed by external software
• Data loss caused by third-party systems
• Any client violation of third-party terms

Third-party costs are generally the client's responsibility unless otherwise stated in writing.

17. A.I. Systems and Automation Limitations

Turbion.ai builds A.I.-enabled systems, but A.I. outputs are probabilistic and may require human oversight.

The client understands that A.I. systems may:

• Produce inaccurate or incomplete information
• Require training, testing, and optimization
• Need ongoing monitoring
• Depend on the quality of client data
• Require compliance review before public use
• Require human approval for sensitive actions
• Be affected by model changes or API updates
• Require usage-based fees

Turbion.ai may recommend approval checkpoints, human review, escalation rules, or limited autonomy depending on the use case.

The client is responsible for ensuring that any A.I. system used in their business complies with applicable laws, regulations, industry rules, and internal policies.

18. Compliance Responsibility

Turbion.ai may provide operational, strategic, technical, and automation support. However, Turbion.ai does not act as the client's attorney, accountant, compliance officer, broker-dealer, lender, insurer, medical advisor, or regulated professional unless explicitly stated in a separate licensed agreement.

The client is responsible for ensuring compliance with all applicable laws and regulations, including but not limited to:

• Advertising laws
• Consumer protection laws
• Privacy laws
• Data protection laws
• TCPA and SMS rules
• Email marketing rules
• Financial services regulations
• Healthcare regulations
• Insurance regulations
• Lending regulations
• Employment laws
• Industry-specific compliance rules
• Platform policies

Turbion.ai may provide templates, recommendations, disclaimers, workflows, or technical controls, but final legal and compliance responsibility remains with the client.

19. Data, Privacy, and Security

Turbion.ai may access client data, systems, accounts, documents, leads, contacts, messages, analytics, and business information as necessary to perform services.

Turbion.ai will make reasonable efforts to protect client information and use it only for legitimate project purposes.

Clients are responsible for:

• Providing accurate access credentials
• Maintaining account ownership
• Using secure passwords
• Enabling two-factor authentication when appropriate
• Controlling internal access
• Not sharing credentials insecurely
• Reviewing system permissions
• Maintaining backups where necessary

Turbion.ai is not responsible for data loss, breach, or unauthorized access caused by:

• Client negligence
• Weak passwords
• Shared credentials
• Third-party platform breaches
• Client team misuse
• Unauthorized client-side access
• Failure to follow security recommendations

20. Confidentiality

Both Turbion.ai and the client agree to treat non-public business, technical, financial, strategic, operational, and customer information as confidential.

Confidential information may include:

• Business processes
• Customer lists
• Leads
• Financial information
• Technical systems
• Source files
• Credentials
• Internal documents
• Strategy documents
• Pricing
• Trade secrets
• A.I. prompts, workflows, and automations
• Project plans

Confidentiality does not apply to information that:

• Is publicly available
• Was already known before disclosure
• Is independently developed
• Is required to be disclosed by law
• Is approved for release in writing

21. Intellectual Property

Turbion.ai retains ownership of its pre-existing intellectual property, frameworks, methods, templates, prompts, automation logic, internal tools, training materials, workflows, proprietary processes, methodologies, software components, and reusable system architecture.

This includes, but is not limited to:

• Turbion.ai frameworks
• A.I. agent templates
• Automation blueprints
• Prompt libraries
• Operating systems
• Workflow logic
• Internal documentation
• Reusable code components
• Strategic methodologies
• Productized systems
• Training materials
• System architecture models

Unless otherwise stated in a signed agreement, the client receives a limited, non-exclusive, non-transferable license to use the final deliverables created specifically for their business.

The client may not resell, sublicense, copy, reverse engineer, redistribute, white-label, or commercially exploit Turbion.ai's underlying systems, frameworks, templates, methods, prompts, or internal tools without written permission.

22. Client-Owned Materials

The client retains ownership of materials they provide to Turbion.ai, including:

• Logos
• Brand assets
• Photos
• Videos
• Product information
• Customer lists
• Internal documents
• Business data
• Existing website content
• Existing software or systems

The client grants Turbion.ai permission to use these materials as needed to perform services.

The client confirms they have the legal right to provide and use these materials.

23. Deliverable Ownership

Ownership of final deliverables depends on the applicable agreement, payment status, and licensing terms.

Unless otherwise stated:

• Turbion.ai retains ownership of its core intellectual property
• The client receives usage rights to final approved deliverables after payment is complete
• Unpaid work remains owned by Turbion.ai
• Work in progress, drafts, concepts, internal notes, source files, and development environments are not automatically transferred
• Third-party software remains governed by the third-party provider's terms

If a client fails to pay, cancels, disputes payment, or breaches the agreement, Turbion.ai may revoke access to unpaid deliverables.

24. Software, Source Code, and Access

Turbion.ai may provide software, dashboards, portals, automations, websites, workflows, or A.I. systems.

Unless explicitly included in writing, delivery does not automatically include:

• Full source code ownership
• Internal development files
• Proprietary templates
• Prompt libraries
• Automation blueprints
• Admin-level access to Turbion-owned infrastructure
• White-label resale rights
• Commercial redistribution rights

Client access will be provided according to the project agreement, licensing terms, and payment status.

25. Ongoing Support, Maintenance, and Licensing

Some Turbion.ai systems require ongoing support, monitoring, optimization, hosting, maintenance, or licensing.

Ongoing support may include:

• Bug fixes
• Monitoring
• Workflow adjustments
• Minor system updates
• A.I. prompt tuning
• Usage support
• Platform maintenance
• Reporting
• Technical assistance
• Automation health checks

Ongoing support does not include major new features, complete rebuilds, new integrations, new strategy, or additional development unless agreed in writing.

If a client cancels ongoing support, Turbion.ai may no longer be responsible for maintaining, monitoring, updating, or troubleshooting the system.

Some systems may stop functioning if required subscriptions, APIs, hosting, licenses, or third-party accounts are not maintained.

26. Usage-Based Costs

Certain systems may create usage-based costs, including:

• SMS fees
• Voice call minutes
• A.I. model usage
• API calls
• Hosting
• Database usage
• Email sending
• Data enrichment
• Automation task volume
• Storage
• Third-party subscriptions

The client is responsible for usage costs unless otherwise stated.

Turbion.ai may require the client to maintain active payment methods with third-party providers.

27. Suspension or Termination of Services

Turbion.ai may suspend or terminate services if the client:

• Fails to pay
• Initiates an improper chargeback
• Violates these Terms
• Uses systems unlawfully
• Provides false information
• Abuses staff, contractors, vendors, or systems
• Refuses to provide required access or approvals
• Attempts to misuse, copy, resell, or reverse engineer Turbion.ai systems
• Creates legal, compliance, reputational, or financial risk
• Engages in fraud, deception, harassment, or prohibited conduct

Upon termination, the client remains responsible for all earned fees, unpaid balances, third-party costs, and completed work.

28. No Guarantee of Results

Turbion.ai does not guarantee specific outcomes unless explicitly stated in a signed written agreement.

We do not guarantee:

• Revenue increases
• Funding approvals
• Loan approvals
• Investment approvals
• Sales volume
• Lead volume
• Conversion rates
• Ad performance
• Search rankings
• Platform approvals
• App store approvals
• Customer responses
• Cost savings
• Hiring reduction
• Profitability
• Business success

Turbion.ai provides strategy, systems, software, automation, and implementation support. Results depend on many factors outside our control, including client execution, offer strength, market conditions, budget, sales process, data quality, team behavior, platform rules, and external business factors.

29. Funding and Capital Disclaimer

Turbion.ai may operate or refer clients to funding-related services through Turbion Capital, Boost My Finance, or third-party funding partners.

Turbion.ai is not a lender unless specifically licensed and disclosed as such.

Funding-related support may include:

• Intake
• Prequalification routing
• Document collection
• Partner referral
• Funding-readiness review
• Operational recommendations
• Systems support designed to improve business organization

Turbion.ai does not guarantee approval, funding amount, terms, interest rates, repayment schedules, or lender decisions.

Any funding agreement is between the client and the applicable funding provider.

30. Marketing, Case Studies, and Portfolio Use

Unless prohibited by written agreement, Turbion.ai may reference completed work, public results, project type, general outcomes, screenshots, designs, or non-confidential deliverables in portfolios and marketing.

Turbion.ai will not intentionally disclose sensitive confidential information without permission.

Clients may request confidentiality or restricted portfolio use in writing.

31. Testimonials and Feedback

If a client provides a testimonial, review, feedback, message, result, or public statement about Turbion.ai, the client grants Turbion.ai permission to use it in marketing, sales, case studies, and promotional materials.

Turbion.ai may edit testimonials for length, clarity, or formatting, but will not intentionally alter the meaning.

32. Communications

Clients agree that Turbion.ai may communicate through:

• Email
• Phone
• SMS
• WhatsApp
• Slack
• Client portal
• Project management tools
• Calendar invites
• Video calls
• Other approved business channels

The client is responsible for monitoring communication channels and responding in a timely manner.

Delays in communication may delay the project.

33. SMS, Email, and Outreach Systems

If Turbion.ai builds or supports outbound communication systems, the client is responsible for ensuring lawful use.

This includes compliance with:

• TCPA
• CAN-SPAM
• Email platform rules
• SMS opt-in and opt-out rules
• Do-not-call requirements
• Industry-specific communication rules
• Privacy and consent requirements

Turbion.ai may recommend technical safeguards, opt-out language, line-type screening, consent flows, or approval processes, but final responsibility for campaign compliance remains with the client.

34. Prohibited Uses

Clients may not use Turbion.ai services or systems to:

• Commit fraud
• Mislead customers
• Send unlawful spam
• Violate privacy rights
• Harass or threaten others
• Impersonate another person or company
• Sell illegal products or services
• Violate platform rules
• Infringe intellectual property
• Collect data unlawfully
• Deploy deceptive A.I. systems
• Circumvent security controls
• Reverse engineer Turbion.ai systems
• Resell Turbion.ai infrastructure without permission

Turbion.ai may refuse, pause, or terminate services if a use case creates legal, ethical, reputational, or operational risk.

35. Warranties Disclaimer

Turbion.ai provides services on an “as is” and “as available” basis unless otherwise stated in writing.

We disclaim all warranties, express or implied, including warranties of:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Uninterrupted operation
• Error-free performance
• Compatibility with all systems
• Guaranteed business results

Turbion.ai will make reasonable efforts to provide professional, functional, and commercially reasonable services, but does not warrant that every system will be perfect, uninterrupted, or free from errors.

36. Limitation of Liability

To the maximum extent permitted by law, Turbion.ai shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages.

This includes damages related to:

• Lost profits
• Lost revenue
• Lost data
• Lost business opportunities
• Platform outages
• Third-party failures
• Funding denial
• Client misuse
• Compliance violations
• Marketing performance
• System downtime
• Delays
• Reputational harm

Turbion.ai's total liability shall not exceed the amount paid by the client to Turbion.ai for the specific service giving rise to the claim during the three months before the claim arose.

37. Indemnification

The client agrees to indemnify, defend, and hold harmless Turbion.ai, its owners, employees, contractors, vendors, partners, and affiliates from any claims, damages, losses, liabilities, costs, or expenses arising from:

• Client-provided information
• Client misuse of systems
• Client violation of law
• Client violation of third-party terms
• Client marketing or outreach activity
• Client products or services
• Client customer disputes
• Client data practices
• Client breach of these Terms
• Client intellectual property infringement
• Client failure to obtain required consent, licensing, or compliance approval

38. Independent Contractor Relationship

Turbion.ai is an independent contractor.

Nothing in these Terms creates a partnership, joint venture, employment relationship, franchise, fiduciary relationship, or agency relationship unless specifically agreed in writing.

39. Force Majeure

Turbion.ai is not liable for delays or failures caused by events outside its reasonable control, including:

• Natural disasters
• Internet outages
• Power failures
• Platform outages
• API failures
• Government actions
• Labor disruptions
• Cyberattacks
• Vendor failures
• Payment processor issues
• Illness or emergencies
• War, terrorism, or civil unrest
• Other events beyond reasonable control

40. Dispute Resolution

Before filing any legal claim, the client agrees to first attempt to resolve the dispute informally by contacting Turbion.ai in writing.

Both parties agree to make a good-faith effort to resolve disputes through direct communication.

If the dispute cannot be resolved informally, the parties may pursue remedies according to the governing law and jurisdiction section below.

41. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of [Insert State], without regard to conflict of law principles.

Any dispute shall be resolved in the courts located in [Insert County and State], unless another venue is required by applicable law or stated in a separate signed agreement.

42. Changes to These Terms

Turbion.ai may update these Terms at any time.

Updated Terms will be posted on our website or provided through appropriate channels.

Continued use of Turbion.ai's website, systems, or services after updates means the client accepts the revised Terms.

43. Severability

If any part of these Terms is found invalid or unenforceable, the remaining sections will remain in full force and effect.

44. Entire Agreement

These Terms, together with any signed proposal, statement of work, invoice, checkout page, financing document, privacy policy, refund policy, or written agreement, represent the full agreement between the client and Turbion.ai regarding the services.

45. Contact Information

For questions, notices, refund requests, or support, contact:

Turbion.ai

Email: support@turbion.ai

Website: https://turbion.ai

Business Address: 401 E Jackson St Ste 3300, Tampa, FL 33602

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